Dear Business Colleagues,

AIG Commercial Insurance’s (AIGCI) commitment to policyholders is never more evident than when claims are filed. Our willingness and ability to pay claims remains unassailable — even in the face of our parent company’s challenges.  In fact, in the past 45 days, Lexington Insurance Company, a member of AIGCI, has advanced $130 million in claim payments on nearly 2,300 claims for customers devastated by Hurricanes Ike and Gustav.   Below are more facts that I think are important to note about AIGCI’s claims operations:

• AIGCI stands ready to pay claims, making on average $73 million in policyholder claims payments every single business day.
  
  
• There is no substitute for experience.  Nearly 6,000 dedicated AIGCI claims professionals average more than 10 years of experience.
  
  
• AIGCI’s in-house claims experts manage the most highly technical and complex claims situations from severity specialty and workers’ compensation claims to primary casualty and directors’ and officers’ liability suits.
  
  
• More than 50 percent of the staff in most of our specialty claims areas are attorneys. These professionals provide our operations with in-depth knowledge of laws and regulations, real world experience, and an ability to identify, and help circumvent, developing loss trends.
  
  
• Best-in-class, global resources are on-the-ground for the benefit of our clients, including premier law firms, investigators, medical management professionals, forensic specialists and others.
  
  
• The latest technology streamlines claims reporting and expedites resolution, including paperless claims handling and convenient 24/7 online access to report claims.

When clients need us most, the promise to pay covered claims and provide exemplary service is a priority at AIGCI.  I would ask you to compare our in-house claims resources to others.  I am confident that you will find our claims team is second to none.

For more information on our market-leading claims capabilities, contact your local AIGCI representative, your broker or visit: www.aig.com/commercialinsurance. Additionally, an updated Fact Sheet is available on the latest AIGCI developments.

Thank you for your continued support.



John Q. Doyle
President and CEO
AIG Commercial Insurance