|
Empowering Customers: eMarine
Most business today is done with the thinnest of margins, at the same time; corporates can not afford to lose customer confidence. It is equally true that in this world of globalization, supplier linkages span oceans but still require just-in-time delivery of goods in a pristine state; this entails two major concerns for any corporate engaged in trade and commerce, savings in time in doing business and protection of their cargoes during transportation.
With its commitment to service and constant endeavour to provide the best attention to customer needs for a lasting relationship, AIG Marine is at an enviable position in reassuring its customers on both counts; its incomparable 24X7 web-enabled systems for issuance of export certificates any time, any where, and the unrivaled Marine Loss Control Engineering (MLCE) services all across the world provide all the encouragement, comfort and support to its customers to concentrate more on its core activity; AIG Marine would take care of its insurance / transportation concerns.
One of the most popular of AIG Marine’s web-enabled systems that has exceeded customer expectations in many countries in S.E. Asia including in China and Hong Kong and in India is eMarine, electronic Marine, the 24X7 ATM, Any Time Marine.
A Certificates of Marine Insurance (Certificate), certifying the existence of transportation insurance for a specific shipment, is an essential shipping document in an export transaction, without it banks may not release payment to an exporter, it is equally important for an importer, without it their consignments may not be released by customs authorities in many countries or customs may charge excessively towards calculation of ‘assessable’ value for payment of duty.
Under the conventional and manual system, an exporter / importer has to spend a lot of their valuable time in getting a Certificate issued by their marine insurer; beside faxing / e-mailing of shipments details, follow up phone calls and personal visits could be essential to have the document issued; if unfortunately, the Certificate is needed after working hours or on a weekend or there is a public holiday or it happens to be a vacation season, the distress and misery of the exporter / importer could well be felt.
Expeditious and faultless issuance of Certificates could be a key differentiating factor between marine insurers; it is, therefore, said, among all commercial and industrial insurances, marine transportation insurance is perhaps the most demanding where service standard measurement is concerned.
Under eMarine, the hurried / harried exporter / importer is empowered for the first time the luxury of having a Certificate issued anytime it wants, from anywhere, the comfort of a home, hotel or an office, all it requires is an internet connectivity and accessibility to a printer, AIG Marine would provide the necessary User ID and Password; there are no registration fee or access charges or even any software installation requirement; there may never be a free lunch, there could always be grand service free of charges. From AIG Marine only. Being an AIG product, one could be rest assured about eMarine’s security in all respect as well.
eMarine is a simple user friendly tool that could be used by a customer at multiple locations at the same time; it is, therefore, the only solution for large corporates having operations at different locations / countries; the need to centralize insurance at a substantial cost for facilitating Certificate issuance for them could finally be done away with.
With the convenience that eMarine provides, the customer could well manage its marine insurance portfolio itself, it would no longer need to submit periodical shipment declarations to AIG Marine or be required to be informed by AIG Marine of premium balances at any given time, all of these could be viewed by them on the eMarine system any time all the time.
The technology marvel that eMarine offers makes it an irresistible proposition to any discerning customer; it would enhance its operational efficiency, at the same time the savings in time and costs for it would perhaps be immeasurable.
eMarine was the need of the hour, it had to be AIG Marine to respond to a market need. This system will be coming to the UAE and other select countries within MEMSA in the near future.
|
|
Issue 9 | June 2007